Hotel Front Desk - Guest Services Agent Job at The Academy Hotel, Colorado Springs, CO

US9LZ2hBYWlkUFVhWW9UdnltLzVKQkpnWWc9PQ==
  • The Academy Hotel
  • Colorado Springs, CO

Job Description

The Academy Hotel, Colorado Springs is a family owned and operated full service hotel. We're committed to providing our guests exceptional customer service to ensure every stay is memorable.


Wages: $16.75 - $18.00 per hour based on experience.

Hours: 3:00pm - 11:00pm


Job Description | Responsibilities | Duties: Maintain a positive, friendly and up-beat attitude when greeting and communicating with guests. Manage the Check-In and Check-Out process. Register guests and assign rooms. Immediately respond to and follow up on all guest questions and requests. Assist with bookings from third party OTAs. Communicate with Maintenance and Housekeeping to ensure rooms are clean and functioning. Communicate with Housemen to assist with guest requests. Resolve all guest complaints in a timely manner. Keep abreast of groups, functions and banquets.
Administrative tasks as directed. Assist guests with purchases from the 24 Hour Store. Monitor shift checklists and maintain a tidy and organized workspace.


Requirements & Qualifications: Customer Service experience. Reliable and trustworthy multi-tasker able to perform with little direct supervision. Willing to cross train on Night Audit. Ability to work weekends and holidays. Basic computer skills with knowledge of Microsoft Office. We will train you on the PMS. Must posses a passion for hospitality and customer service.


Benefits: Health, Dental and Vision insurance offered to employees who work 30+ hours per week.
Wellness Leave (banked sick pay). Paid time and a half for hours worked on Christmas Eve and Christmas Day. An exciting environment for individuals who enjoy working directly with people.

Job Tags

Hourly pay, Holiday work, Part time, Christmas work, Immediate start, Shift work, Night shift, Weekend work,

Similar Jobs

Hungry Howie's Pizza

Delivery Driver Job at Hungry Howie's Pizza

 ...franchisees are always looking to add smiling faces todeliver our delicious Flavored Crust pizza. The pizza delivery role pays cash, daily! Get TIPS plus a competitive hourly rate & vehiclereimbursement. Flexible hours. Basic Requirements for Delivery Drivers:... 

Marquis Companies

Activities Assistant Job at Marquis Companies

Overview: Activities Assistant JOIN AN OUTSTANDING TEAM! Whats your wish list for the perfect job? Maybe its to make a positive impact in the world , or to grow your career . Maybe working with a great team is top priority, or to feel respected and valued... 

NoGigiddy

Apply Today for a Remote Customer Service Job Paying Up to 19 Per Hour Job at NoGigiddy

Customer Service Specialist Remote Work, $19/hr Start, No Degree Necessary Do you excel in helping others and enjoy resolving issues? Were seeking dynamic individuals to fill the role of Remote Customer Service Specialist. This position offers the opportunity to ...

Dion Health

In-House Marketing & Creative Technologist (On-Site - Orinda/San Francisco) Job at Dion Health

Overview: We are looking for a multidisciplinary, full-time in-house marketing professional who blends video production , content creation , paid media execution , and technical web management to drive growth and engagement across our healthcare brand. ...

Tekgo

Sterile Processing Technician Job at Tekgo

 ...Start Date 8/16/25 CALLING ALL LOCAL TECHS!!! PT WEEKEND OPENINGS AVAILABLE!!!...  ...pm Sat/Sun 6pm-6am Sat/Sun Local Sterile Processing -Bellevue, WA Join the Tekgo Team!...  ...Travel Perks: Discover new places and experience exciting adventures. Job Details:...