Job Description

Job Description

Sentinel Federal Credit Union is seeking a dynamic and driven Training Coordinator to champion the growth and development of our team. This full-time role is essential in designing, delivering, and refining training programs that align with our operational goals and commitment to exceptional member service. As a collaborative partner to supervisors and departments across the organization, the Training Coordinator ensures that employees receive consistent, high-quality training from day one and throughout their career with Sentinel.

In this role, you’ll lead new hire training sessions, conduct in-depth and task specific training courses, provide in-person and virtual training, support coaching and performance improvement efforts, and contribute to recruitment and promotional processes. You’ll help shape a positive and engaging culture on lifelong learners.

Our ideal candidate has experience in a financial institution including as a front line teller, a history of successful training, teaching, and coaching staff, and a drive to utilize the most up-to-date methodologies and technology to provide effective, individualized, and robust trainings. If you're passionate about helping others grow and thrive—and you’re ready to roll up your sleeves to build something meaningful—this could be the perfect opportunity for you.

Why Join Us?

At Sentinel Federal Credit Union, we value our employees and offer a supportive work environment with opportunities for growth and development. Our Sentinel Team believes in and supports the people-helping-people philosophy that is the pillar of our credit union industry. Sentinel Federal Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Details:

Job Title: Training Coordinator

Classification: Full-Time, Benefited, Hourly

Minimum Starting Pay: $23.55 - $25.00 per hour DOE

Expected Start Date: Immediate Hire

Location: TBD – this role is in-office with travel regularly required in the Rapid City/Box Elder areas and travel occasionally required in other areas of including Custer, Hill City, and Winner.

General Purpose:

The Training Coordinator plays a critical role in fostering the growth and development of Sentinel Federal Credit Union’s team members. This position is responsible for coordinating, delivering, and continuously improving training programs. The Training Coordinator partners closely with supervisors, department leaders, and cross-functional teams to ensure that staff receive consistent, comprehensive, and effective training that aligns with operational goals and member service standards.

Essential Duties/Responsibilities

• Organize, schedule, and facilitate onboarding and training activities for new staff.
• Deliver direct, in-person and/or virtual training sessions with clarity and professionalism.
• Evaluate trainee performance and provide timely feedback to supervisors and stakeholders.
• Assist supervisors with training plans, coaching techniques, mentoring support, and performance evaluations.
• Support disciplinary processes with documented performance observations and coaching records.
• Assist in recruitment processes, including candidate evaluations, interview participation, and candidate selection.
• Assist in promotional processes, including candidate evaluations, interview participation, and training support for internal transitions.
• Design and update training materials, manuals, and programs to reflect current policies, technology, and best practices.
• Collaborate with departments such as Security, IT, and HR to ensure training content is accurate, compliant, and comprehensive.
• Assist in organizing the training structure for non-front-line staff; provide generalized training support as needed.
• Maintain detailed records of training activities, attendance, and individual progress.
• Provide coaching and support for team members transitioning into new roles or responsibilities.
• Evaluate training effectiveness through feedback, observation, and data to recommend improvements.
• Stay informed about industry trends and regulatory changes to ensure training materials remain current.
• Provide on-site training at branch locations as needed; travel required.
• Occasionally provide front-line coverage in branches (e.g., teller or call center duties) to maintain operational continuity.
• Collaborate with leadership and all departments to assess training needs and align programs with organizational goals.
• Promote a positive and engaging learning environment that reflects Sentinel’s values and service standards.
• Perform other duties as assigned to support the training function and operational excellence.

Requirements/Preferences:

• High School Diploma, GED, or equivalent.
• Minimum of 18 years of age.
• Valid driver’s license.
• Minimum of 3 years of experience in a training role preferred.
• Minimum of 3 years of experience in a financial institution preferred.
• Associates or higher college degree preferred.
• Combination of acceptable experience and education.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand for extended periods of time and occasionally reach, stoop, kneel, bend, and crouch. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include adequate near and far sight. Employees must possess the manual dexterity required to perform computer-related tasks. Employees must be able to read, write, and speak English proficiently and in a professional manner.

Ability Demands:

Ability to understand and follow complex written and oral instructions. Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others. Ability to express oneself, clearly and concisely, both orally and in writing. Ability to prepare and maintain confidential records and reports. Ability to gather, assemble, correlate, and analyze facts and develop solutions. Ability to analyze statistics and financial data. Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality of service possible. Ability to present a professional and personable personality that communicates to members and visitors that the credit union is a professional financial institution. Ability to interact with more than one department daily. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances. Ability to use a rational and organized approach to completing tasks.

How to Apply:

Interested candidates can apply here or submit resume via email to hr@sentinelfcu.org .

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